Privacy Policy

1. Who We Are

The DigiVan is a mobile LED screen hire service operating across the UK. Our website is thedigivan.co.uk.

Contact:
Email: hello@thedigivan.co.uk
Phone: 07476 696646

2. What Data We Collect

We collect personal data in the following circumstances:

Booking Requests

When you submit a booking request via our contact page, we collect:

• Full name
• Email address
• Phone number
• Event date, type and location
• Description of content you wish to display
• How you heard about us

General Enquiries

When you submit a general enquiry, we collect:

• Full name
• Email address
• Phone number (optional)
• Your message

Cookies & Website Usage

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. See Section 7 for full details.

3. How We Use Your Data

We use the personal data you provide to:

• Process and respond to booking requests
• Confirm, amend or cancel bookings
• Respond to general enquiries
• Send booking confirmation and update emails
• Improve our services and website

We do not use your data for automated decision-making or profiling. We do not sell, rent or trade your personal data to any third party.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — processing is necessary to fulfil a booking or respond to a pre-contractual enquiry
• Legitimate interests — to respond to general enquiries and improve our services
• Consent — where you have opted in to receive marketing communications

5. How Long We Keep Your Data

We retain personal data for the following periods:

• Booking records — 3 years from the date of the event
• Enquiry records — 12 months from date of enquiry
• Financial records (if applicable) — 7 years in line with HMRC requirements

After these periods, data is securely deleted from our systems.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (subject to legal obligations)
• Right to restrict processing — request we limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at hello@thedigivan.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses the following types of cookies:

Strictly Necessary Cookies

These cookies are essential for the website to function. They include session cookies used to manage your cookie consent preference. These cannot be disabled.

Analytics Cookies

With your consent, we may use analytics cookies to understand how visitors interact with our website. This helps us improve the user experience. You can accept or decline these via the cookie banner when you first visit the site.

You can manage or withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site.

8. Third Party Services

Our website may use the following third party services which may process data on our behalf:

• SMTP2GO — used to send transactional emails (booking confirmations, enquiry responses). Data is processed in accordance with their privacy policy.
• Font Awesome — used to serve icon fonts via CDN
• Google Fonts — if applicable, used to serve web fonts

We ensure any third parties we use are GDPR compliant and process data only as instructed.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Booking data is stored in a secure database accessible only to authorised personnel.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when it was last revised. We recommend checking back periodically.

11. Contact Us

For any questions about this privacy policy or how we handle your data:

The DigiVan
Email: hello@thedigivan.co.uk
Phone: 07476 696646
Website: thedigivan.co.uk